FAQ
EMAIL / WEBMAIL
How do I access my e-mail via the 'Webmail' interface?
Insert "webmail." before your domain name. e.g. http://webmail.YourDomain.com. Login with whatever username and password you have set for each e-mail account.
Outlook, Eudora, and Other POP E-Mail Programs:
The basic settings for these should be:
Mail Server: YourDomain.com or mail.YourDomain.com
SMTP: YourDomain.com or mail.YourDomain.com
...whereby 'YourDomain.com' stands as a placeholder for your actual domain name
Username: <Your e-mail username for this e-mail account>
Password: <Your e-mail password for this e-mail account>I can't login to the POP or SMTP servers to send/retrieve my email.
Make sure you specified the correct POP3 and SMTP servers in your email settings, and that your user ID (or alias) and password are correct. Your POP3 and SMTP servers should be set to mail.yourdomain.com. If this doesn't work, try it without the "mail." prefix -- just your domain name. Also, sometimes problems occur if you use the same password for more than one e-mail account (this was at least the case in older versions of the Plesk server interface, not sure if this is still a problem.) If nothing helps, try resetting the e-mail accounts ... delete and re-establish them.
Another possibility if these settings do not work for you (from the beginning): the ISP you use to connect to the Internet has most likely blocked Port 25, so you cannot use your own mail server for OUTGOING mail (SMTP) while connected via their network. Some of the ISPs who do this are Earthlink/Mindspring, AOL, USA-Starnet, and MSN. Microsoft, for example, gives an explanation (as regards to their own blocking) and solution:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q302339
The solution is to use your ISP's SMTP settings for outgoing mail (in the case of MSN this is 'smtp.email.msn.com'). BUT MAKE SURE TO KEEP YOUR DOMAIN AS THE MAIL SERVER FOR INCOMING MAIL!I get a 'password' error when trying to retrieve my email.
Make sure you either typed it in correctly or specified it in your settings.
Mails are bouncing with the error “retry timeout exceeded”
This error on Linux/Cpanel servers normally indicates that the disk quota of that account is full. Upgrade the account or reduce usage and retry.
Error Number: 0×800CCC0F
“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Error Number: 0×800CCC0F”
This error is often modem or firewall related. First, try reconfiguring the email account.
If the issue persists, please see:
http://support.microsoft.com/?kbid=813514An unknown error has occurred. Error Number: 0×800CCC0B
An unknown error has occurred. Subject ‘Test Sending 18 Mar 2004′, Account: ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0×800CCC0B
I am getting this error message. What can I do ?
This is most often a problem with your email client, not cpanel, you need to turn on “My Server Requires Authentication” if you are using outlook you can find this option here:
tools > accounts > [choose account] > properties > servers
The connection to the server has failed. Error Number: 0×800CCC0E.
The connection to the server has failed. Account ‘mail.yourdomain.com’, Server: ‘mail.yourdomain.com’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10051, Error Number: 0×800CCC0E. I am getting this error message. What can I do ?
If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply close Outlook Express, reopen it and try again later.
In windows XP try resetting the TCP/IP stack, by:
* Clicking on Start then Run then type in cmd
* On the screen which opens, type in netsh int ip reset c:\resetlog.txtIf this has not resolved your problem you need to check your Outlook Express settings, making sure that the POP3 and SMTP servers are correct.
Next, ensure port 25 for SMTP is not blocked by your LAN, proxy, firewall or Internet Service provider. This is a very common scenario where an ISP blocks outgoing port 25 access to third party SMTP server for their customers.
You can workaround that by changing to port 26
If you are still unable to send, ensure outgoing SMTP authentication is enabled. If that also fails, you would need to check with your ISP if they are blocking third party SMTP servers and ask them for the SMTP server you should use.
You can configure by following tutorial 3 at http://www.nettigritty.com/support/hosting/tutorials/cpaneltutorials.php
If you’re still having problems, it could be that Outlook Express is itself corrupt. You may need to uninstall and reinstall it.
DOMAIN LEVEL LOGIN
My customers cannot login at the domain level to the Plesk control panel, but I can login well to the client's accounts (= reseller level). What's wrong?
(a) Make sure you have enabled "domain owner" access in the DOMAIN USER for the domain your customer is trying to access.
(b) Make sure your customer uses the domain name as his/her username/login when logging in (e.g. "yourdomain.com"), and not the FTP or FrontPage username.
(c) Make sure there is no typo in the password -- which is CaSe sensitive!
PUBLISHING YOUR SITE
When I upload my website, I still receive the default placeholder page.
Make sure you have uploaded to the correct /httpdocs/ folder (and not any other folder). In 99% of all cases the misplacing of files is the problem. If you have confirmed that your website was uploaded to the correct /httpdocs/ folder, then check to see if the default placeholder page (index.html) is still in place. If so, you need to either remove or overwrite it.
FRONTPAGE
When I publish my site, none of the FrontPage extensions work.
Be sure you publish your site using the FrontPage Web Publisher. Regular FTP programs tend to corrupt the FrontPage extensions.
When I publish with FrontPage98, it places the files into the wrong directory, the root directory of myaccount.
We have encountered this problem on several occasions, and it has been traced to a problem with the way FrontPage98 searches for the root web and publishes files under certain configurations. The only solution is to upgrade to FrontPage2000 or 2002, which will solve the problem completely.
I get an error message when trying to publish to my domain account with FrontPage 2000 or 2002.
Make sure you did not set up your domain name with capital letters -- e.g., NOT "YourDomain.com" but "yourdomain.com". FrontPage has a bug that creates problems when the domain name includes captial letters. You may of course use any FTP program to publish your Website. ... Make sure you connect to http://www.yourdomain.com and not to http://www.yourdomain.com/httpdocs (the "httpdocs" directory is the default anyway). Make sure you have the www. prefix in the domain name.
SECURED SOCKET LAYER (SSL)
I enabled SSL for my site, but I cannot access the site via https?
A good majority of the time this problem arises because the customer enables SSL, but does not generate a certificate. Please note that you can use SSL with the pre-installed Plesk certificate, but you will get a warning message when accessing a page in your httpdocs folder that the cert does not belong to this domain (SSl is still functional, though). If this is the problem, have the domain user go to SSL settings and generate a self-signed certificate and then buy a certificate from GeoTrust or a smilar provider. However, please note that in order to do so, this domain needs to be IP based rather than name based. You can purchase IPs from us for a $25 set-up fee and $2/month.
I transfered my SSL Certificate from an NT Server to a Plesk Server, why won't it work?
Unfortunately, if the customer was not running apache on his/her NT box then he/she was most likely not issued an apache-ssl based certificates and will need to repurchase the SSL certificate.
PHP
My customer transfered his site from an NT server and now some of his PHP scripts won't work.
This is a Linux server. Microsoft's PHP version is not identical with "Apache-PHP", and many scripts that worked on an NT server won't work here. They would have to be rewritten.
